Gem Riverside Hotel Hoi An

The team went above and beyond to help us with the trips we wanted to do and was exceptionally friendly, even going so far as to organize medicine for us when we needed it. Thank you again for your kindness and for the effort that your team put into making our stay so memorable! We highly recommend staying at the Gem Riverside. The location is close to two streets - one with local restaurants that focus primarily on local clients and one that caters more to tourists. We can only recommend this place! The facilities are clean and of a very high standard. A special thanks again to the staff - you guys made our stay truly perfect!

The location was excellent - 10 minute walk if that into old town with option for free push bikes. The staff were super friendly and could not help us out enough, even arranging our travel to the airport. The room was spacious, well equipped and the bathroom was luxurious, made by the large bath. Room service daily with fresh towels and the option for a clean - which we did not go for as not our style. Fresh water delivered for free. Our balcony was lovely overlooking the pool which was large, well maintained and great fun to swim in. The hotel was very clean throughout, quiet and all guests seemed to be enjoying themselves! Our expectations were easily supersuceeded.

The location was very close to old quarters Hoi An and the staff was very polite and helpful and assisted us in booking attractions etc.

The property was clean and modern. It was nicely decorated. Pool was in great shape. The staff was the best, always helpful and pleasant.

Nice friendly hotel with very hard working staff who offer a very warm welcome. Rooms nice and spacious with a good pool. We made use of the free bikes which were ok for short distances but a bit old. Breakfast was good with fresh eggs on order